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CONTACT
Florida Drawbridges, Inc.’s plan is designed to allow the customer to contact us easily and effectively. This goal is achieved by providing as many outlets for that contact as possible. Listed telephone numbers are utilized for customer’s service. These numbers are posted at all locations, listed on associates’ business cards, and in local telephone directories. Florida Drawbridges, Inc. also maintains an Internet website. This website provides detailed information on Florida Drawbridges, Inc. and the bridges themselves, as well as electronic mail addresses so that customers can submit requests or complaints.
With our expertise operating drawbridges we have formed relationships with local businesses, such as the local tug boat companies, special interest groups, such as Transit Authorities, Law Enforcement, the U.S. Coast Guard, and City or County Departments. We provide them with a contact list of our bridges, our supervisors, and management staff.
Our drawbridge experience has always translated into providing service twenty-four hours a day, seven days a week. Consequently, we have established and refined a system of careful planning and coordination which allows for an active member of management to be available at all hours of the day and night. As difficult situations can arise after normal business hours, our responsiveness benefits the client and the community.
INFORMATION
From our drawridge experience we have found that 90 percent of customer calls can be resolved by providing information. Therefore, comprehensive time schedules, curfews, phone numbers, and standard operating procedures are kept on every bridge and in every office. As information is the key to 90% of customer inquiries, Florida Drawbridges, Inc. takes proactive measures to keep the users of the bridge informed. We conduct meetings, and speak with local clubs on a regular basis making ourselves available and at the same time providing information through educational talks.
The most common first point of customer contact is the bridges themselves. Our bridge tenders are trained to effectively diagnose the appropriate response to the customer. It is a point of pride in our tenders to be able to respond to the customer’s questions in a knowledgable, yet regulation and safety conscious manner. We support our bridge tenders in their commitment to customer satisfaction by rewarding good performance and giving them the proper tools and training necessary to do their job professionally.
RESPONSE TIME
History has proven that with our Customer Resolution Plan, 98% of all problems are resolved within two hours!
One of the special advantages of a smaller corporation is the fact that all members of our team have the time and personal commitment to provide excellent service to the general public, matching the high quality of service that the State and Federal Departments of Transportation rightfully expect. Florida Drawbridges, Inc. personnel undergo continuous customer service training and are instilled with an awareness of what it takes to create positive customer experiences.
Florida Drawbridges, Inc. is dedicated to bringing the its clients and the general public the highest quality service. With our plan for easy contact, information resource, and immediate response capability, we are able to resolve customer inquiries and issues real time. We are very proud of our customer service record.
Because our specialty is drawbridges, we are pleased to be able to offer friendly customer services as well.
954 788-0969
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